The VPSI Service Desk is the main contact point for all questions and issues from users in relation to our services.
How to access this service
Our coordinates to contact us by telephone, e-mail or in person are:
IS Service Desk
Our opening hours
Service Desk hours (counter for logging all support requests)
from Monday to Friday
08:00 to 18:00
The support requests assigned to the second level of support are handled from 08:00 to 17:00.
You can also read this article to learn how to create tickets by yourself and perform status check.
Every Tuesday from 10:00 to 11:00 am, members of the VPSI Service Desk will answer your questions on ServiceNow.
Where: in our office
In both cases, the Help Desk will provide you with a ticket number that will help you track the progress and resolution of your problem.
In both cases, you will receive a ticket number that will help you follow the progress and resolution of your problem by our Help Desk.
After our Call Center has saved your request, download and run the TeamViewer application below, corresponding to your device. It will in no way modify your system. The application will give us access to your desktop and allow us to study your problem first-hand
All users of computer systems at EFPL